1. INTRODUCTION

This document outlines the policies governing the use, subscription, and operation of WAIS (WhattA Artificial Intelligence Services), a product of Waix Technologies Sdn Bhd. These policies are designed to ensure a consistent, secure, and ethical experience for all customers while promoting responsible use of AI-powered services.

2. CUSTOMER SERVICES ALIGNMENT POLICY

WAIS will provide services aligned with the agreed scope, objectives, and business requirements of the customer. Customization, integrations, and feature enhancements will be discussed and approved in writing before implementation.

3. ACCESSIBILITY AND INCLUSION POLICY

WAIS is committed to ensuring that its platform and services are accessible to all users, including those with disabilities. Where applicable, we will follow relevant accessibility standards and provide alternative communication or service delivery methods.

4. USER ROLE MANAGEMENT POLICY

Administrators of each customer account will have the ability to assign, modify, and revoke user roles based on operational needs. WAIS will provide role-based access controls to ensure security and privacy.

5. INVOLVEMENT POLICY

Customers are encouraged to actively participate in onboarding, feedback sessions, and training programs to maximize the value of WAIS. Participation ensures smooth deployment and continuous optimization of the platform.

6. SUBSCRIPTION AND PAYMENT POLICY

·        Set-Up Fee: RM8,000 (one-time, per account)

·        Monthly Subscription Fee: RM4,200 per line

Subscription is billed in advance, either monthly or annually, as per the agreement.

All payments are non-refundable unless otherwise specified in writing.

Failure to pay within the stipulated time may result in suspension of services.

7. CONTENT AND CURRICULUM POLICY

Content generated or distributed through WAIS must comply with applicable laws, intellectual property rights, and customer branding guidelines. Customers are responsible for ensuring that their provided materials are lawful and appropriate.

8. DIGITAL CITIZENSHIP AND ACCEPTABLE USE POLICY

Users must:

·        Use WAIS for lawful purposes only.

·        Refrain from uploading, generating, or sharing harmful, offensive, or misleading content.

·        Avoid any action that could compromise platform performance or security.

9. PLATFORM SECURITY POLICY

WAIS implements encryption, role-based access, and secure data handling protocols. Customers must maintain their own security measures, including strong passwords and restricted access to admin accounts.

10. REPORTING AND FEEDBACK POLICY

Customers are encouraged to report technical issues, policy violations, or suggestions for improvement through official WAIS support channels. Reports will be acknowledged within 24 hours and addressed based on priority.

11. TECHNOLOGY AND INNOVATION POLICY

WAIS will continuously improve its services, integrating new AI features, automation capabilities, and analytics tools. Major updates will be communicated in advance to ensure compatibility and user preparedness.

12. AI ETHICS AND TRANSPARENCY POLICY

WAIS will operate under ethical AI guidelines, avoiding bias, discrimination, and misuse. Where applicable, AI-generated responses will be labeled as such, and decision-making algorithms will be transparently documented.

13. PLATFORM MODERATION AND CONTENT REVIEW POLICY

WAIS reserves the right to review, remove, or block any content that violates our policies or applicable laws. Moderation may be automated or manual depending on the nature of the content.

14. CROSS-BORDER DATA TRANSFER POLICY

If customer data is processed or stored outside Malaysia, WAIS will comply with relevant data protection regulations and ensure adequate safeguards are in place.

15. MOBILE DEVICE AND APP POLICY

Customers using WAIS mobile applications or devices provided by Waix Technologies must ensure they are used only for authorized purposes. Loss or damage must be reported immediately.

16. LEGAL AND COMPLIANCE POLICY

All users and customers must comply with applicable local and international laws. WAIS will cooperate with authorities where legally required, including providing necessary records and data.

17. REVIEW AND AMENDMENTS POLICY

These policies will be reviewed periodically and may be updated to reflect changes in technology, regulations, or company operations. Customers will be notified of major amendments at least 14 days before they take effect.